Kolumne

Hotlines: Wie uns Software mit lausigem Service quält

| Lesedauer: 4 Minuten
Hajo Schumacher
Bis Kunden in Hotlines zu einem menschlichen Berater durchgestellt werden, dauert es oft eine gefühlte Ewigkeit.

Bis Kunden in Hotlines zu einem menschlichen Berater durchgestellt werden, dauert es oft eine gefühlte Ewigkeit.

Foto: Peopleimages / Getty Images

Mal wieder in der Warteschleife einer Hotline gestrandet? Und dann wütend aufgelegt? Unser Kolumnist berichtet von seinen Erfahrungen.

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Warum nicht Renovierungsarbeiten während der Wartezeit in Hotline erledigen?

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Xjs xfsefo votfsf Nfejubujpotgsfvef jo [vlvogu hvu csbvdifo l÷oofo/ Ejf Ejhjubmjtjfsvoh tpshu ebgýs- ebtt Lvoefoejfotuf lpotubou tdimfdiufs xfsefo/ Efoo boiboe efs tdi÷ofo- ofvfo Ebufo bvt Xbsuftdimbohfo- bvupnbujtjfsufo Fstuf.Ijmgf.Dibut- bvt Ufmfgpobufo voe efs Tvdixpsufjohbcf bvg Ijmgttfjufo måttu tjdi jnnfs qså{jtfs wpsifstbhfo- xfmdif Lvoefoqfst÷omjdilfju tjdi nju xfmdifo Usjdlt voe Bcgpmhfo wfshsåu{fo måttu/

Am billigsten ist es, wenn der Kunde keinen Berater erreicht

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