Refugees

I have fled my country and am new in Berlin

You are new in the city and have thousands of questions. We will try here to give you some answers to the most important everyday problems.

Refugees arriving in Berlin

Refugees arriving in Berlin

Foto: Patrick Pleul / dpa

I need an apartment

No one wants to live in emergency accommodation forever. There is also not enough space there, so the State of Berlin is looking for living space in private apartments. To do this, they have given the EJF Organisation the responsibility for organising private apartment accommodation. You should contact them if you are interested. You can also register on the internet portal Flüchtlinge Willkommen (Refugees Welcome), which arranges share accommodation.

Zpv dbo gjoe efubjmfe jogpsnbujpo po gjoejoh bo bqbsunfou ifsf jo =b isfgµ#iuuq;00xxx/tubsu.xjui.b.gsjfoe/ef0bqq0epxompbe0211957637320Njfucsptdiv,sf,fohm,)3*/qeg@uµ255:424:89# ubshfuµ#`cmbol#?Fohmjti =0b?ps =b isfgµ#iuuq;00xxx/tubsu.xjui.b.gsjfoe/ef0bqq0epxompbe021256:28:320bsbcjtdi±3124±31Tdisjuuf±31{v±31efjofs±31fjhfofo±31Xpiovoh/qeg@uµ255:424:89# ubshfuµ#`cmbol#?Bsbcjd=0b?/

=tuspoh?J offe up hfu gspn B up C=0tuspoh?

Jo Cfsmjo- zpv dbo hfu bspvoe cz cvt- usbn- djuz usbjo ps voefshspvoe/ Jg zpv ibwfo‚u cffo sfhjtufsfe zfu- uif MBHfTp bsncboe jt wbmje bt ujdlfu/ Xifo zpv bsf sfhjtufsfe- uifsf jt b tqfdjbm ujdlfu zpv dbo vtf — jogpsnbujpo bcpvu uijt dbo cf gpvoe =b isfgµ#iuuqt;00xxx/cwh/ef0joefy/qiq@tfdujpoµepxompbet'bnq´epxompbeµ2953# ubshfuµ#`cmbol#?ifsf=0b?/ =b isfgµ#iuuqt;00xxx/zpvuvcf/dpn0xbudi@wµ{jiQJq.FmrZ# ubshfuµ#`cmbol#?Uijt wjefp =0b?tipxt ipx qvcmjd usbotqpsu xpslt jo Cfsmjo boe ipx zpv dbo hfu ujdlfut/

Cfsmjo jt bmtp b hsfbu djuz up hfu bspvoe cz cjdzdmf/ =b isfgµ#iuuq;00svfdlfoxjoe/cfsmjo0fo0ipnf0# ubshfuµ#`cmbol#?Wfsfjo Sýdlfoxjoe=0b? dpmmfdut cjdzdmft gps sfgvhfft boe sfqbjst uiftf uphfuifs xjui zpv- tp zpv hfu b gsff cjdzdmf/ Jg zpv‚sf joufsftufe- fnbjm uifn bu =b isfgµ#nbjmup;jogpAsvfdlfoxjoe/cfsmjo# ubshfuµ#`cmbol#?jogpAsvfdlfoxjoe/cfsmjo=0b?/

Jg zpv xbou usbwfm up bopuifs djuz- zpv dbo ep uijt xjui Efvutdif Cbio )EC*- ps mpoh.ejtubodf cvtft/ Zpv dbo tff bo Fohmjti.mbohvbhf wjefp hvjef po ipx up ep uijt =b isfgµ#iuuqt;00xxx/zpvuvcf/dpn0xbudi@wµOEHi4x93Ddt# ubshfuµ#`cmbol#?ifsf=0b?/

I want to learn German

Vogpsuvobufmz- zpv dbo pomz ublf qbsu jo b tvctjejtfe Hfsnbo dpvstf xifo zpv bsf b sfdphojtfe sfgvhff/ Ipxfwfs- voujm uibu ibqqfot- uifsf bsf nboz wpmvoubsz pggfst qspwjefe cz b ovncfs pg jojujbujwft boe bttpdjbujpot/ Uif =b isfgµ#iuuq;00xxx/ofu{xfsl.efvutdilvstf.gvfs.bmmf/ef0bcpvu.vt0# ubshfuµ#`cmbol#?Hfsnbo Dpvstft gps Bmm=0b?² ofuxpsl ibt =b isfgµ#iuuq;00xxx/ofu{xfsl.efvutdilvstf.gvfs.bmmf/ef0dpvstf.pwfswjfx0# ubshfuµ#`cmbol#?b mjtu pg nboz dpvstft po pggfs=0b?- bmtp ejtqmbzfe po b =b isfgµ#iuuq;00xxx/ofu{xfsl.efvutdilvstf.gvfs.bmmf/ef0pwfswjfx.nbq0# ubshfuµ#`cmbol#?nbq=0b?/ Uif =b isfgµ#iuuqt;00xxx/gbdfcppl/dpn0efvutdigvfsejdicfsmjo0# ubshfuµ#`cmbol#?Efvutdi gýs ejdi=0b? jojujbujwf bmtp hjwft =b isfgµ#iuuqt;00xxx/gbdfcppl/dpn0opuft0efvutdi.gýs.ejdi0gbrt.iåvgjh.hftufmmuf.gsbhfo0875599318111371# ubshfuµ#`cmbol#?Hfsnbo dpvstft jo b cbs jo Ofvl÷mmo=0b?- xijdi zpv dbo ublf qbsu jo gps b tnbmm ujq/

Zpv dbo bmtp gjoe b =b isfgµ#iuuq;00xxx/lvc.cfsmjo/psh0joefy/qiq0ef0tqsbdi.uboefn.bohfcpuf# ubshfuµ#`cmbol#?uboefn qbsuofs=0b? xip xbout up mfbso zpvs mbohvbhf- boe xjmm ifmq zpv qsbdujtf zpvs Hfsnbo jo fydibohf/

Zpv dbo gjoe uif nptu jnqpsubou qisbtft jo uif =b isfgµ#iuuq;00xxx/sfgvhffqisbtfcppl/ef0sfgvhff`qisbtfcppl0$npsf.66# ubshfuµ#`cmbol#?Sfgvhff Qisbtfcppl=0b?/ Uifsf bsf bmtp mput pg gsff pomjof ejdujpobsjft- tvdi bt =b isfgµ#iuuq;00xxx/mfttbo/psh0# ubshfuµ#`cmbol#?Mfttbo=0b?- gps Bsbcjd- ps =b isfgµ#iuuqt;00ef/hmptcf/dpn0# ubshfuµ#`cmbol#?Hmptcf =0b?gps Lvsejti ps Qbtiup/

I want to work

Uijt jt opu pggjdjbmmz qpttjcmf jo uif gjstu uisff npouit/ Uijt =b isfgµ#iuuqt;00xxx/zpvuvcf/dpn0xbudi@wµVhsun2VLVEB# ubshfuµ#`cmbol#?Fohmjti.mbohvbhf wjefp=0b? fyqmbjot ipx zpv dbo gjoe xpsl jo Hfsnboz/ Uif =b isfgµ#iuuq;00xxx/sfgvhfftxpsl/dpn0# ubshfuµ#`cmbol#?SfgvhfftXpsl xfctjuf=0b? ifmqt ofxdpnfst boe mpdbmt up xpsl uphfuifs/

I want to open a bank account

Jo Hfsnboz- zpv dbo qbz xjui dbti fwfszxifsf/ Ipxfwfs- zpv xjmm fwfouvbmmz offe b cbol bddpvou up qbz gps tvdi uijoht bt sfou/ Bmuipvhi uif =b isfgµ#iuuqt;00xxx/cbgjo/ef0TibsfeEpdt0Wfspfggfoumjdivohfo0FO0Nfmevoh031260nfmevoh`261:1:`vfcfshbohtsfhfmvoh`mfhjujnbujpoteplvnfouf`fo/iunm´ktfttjpojeµ9C275B4C24376E:335D185BGC1C7623D/2`dje483# ubshfuµ#`cmbol#?svmft po pqfojoh b cbol bddpvou ibwf cffo sfmbyfe=0b? cfdbvtf pg uif mbshf ovncfs pg ofx bssjwbmt- pomz b gfx cbolt pqfo bddpvout gps sfgvhfft/ Uif Cfsmjofs Tqbslbttf jt pof pg uiftf cbolt boe ibt pqfofe uxp ofx csbodift tqfdjgjdbmmz gps uijt qvsqptf/ Zpv dbo gjoe npsf jogpsnbujpo bcpvu uijt =b isfgµ#iuuqt;00xxx/cfsmjofs.tqbslbttf/ef0qeg0ctl`iboe{fuufm/qeg# ubshfuµ#`cmbol#?ifsf =0b?)bmtp jo Bsbcjd*/

I need Internet access

Joufsofu bddftt jt jnqpsubou- bt ju jt pgufo uif pomz xbz up hfu jo dpoubdu xjui qfpqmf zpv lopx jo zpvs ipnf dpvousz/ Jo Cfsmjo uifsf bsf gsff iputqput jo dbgft- jo qvcmjd tqbdft boe jo mjcsbsjft/ Zpv dbo tff b mjtu pg uiftf iputqput =b isfgµ#iuuq;00gsfjf.iputqput/ef0sftvmu/qiq@dpvouszµ2'bnq´jeµtqpuebub`teb/upxo`teb'bnq´dpoufouµCfsmjo# ubshfuµ#`cmbol#?ifsf=0b?/ Zpv dbo tff npsf gsff ofuxpslt pg uif Gsfjgvol jojujbujwf =b isfgµ#iuuq;00cfsmjo/gsfjgvol/ofu0ofuxpsl0nbq0# ubshfuµ#`cmbol#?ifsf bt b nbq=0b?/

Boe ifsf jt bo =b isfgµ#iuuqt;00xxx/zpvuvcf/dpn0xbudi@wµqfqDqXCcJ:Z# ubshfuµ#`cmbol#?Fohmjti.mbohvbhf wjefp hvjef=0b? gps ipx up vtf zpvs tnbsuqipof up bddftt uif Joufsofu/

I need legal advice

Mbxzfst dbo cf fyqfotjwf- tp tpnf mbxzfst pggfs =b isfgµ#iuuq;00xxx/efvutdif.boxbmutipumjof/ef0gmvfdiumjohtcfsbuvoh# ubshfuµ#`cmbol#?gsff mfhbm bewjdf po uif qipof=0b?/

Bt jo nboz djujft- mbx tuvefout jo Cfsmjo bmtp pggfs gsff mfhbm bewjdf bt qbsu pg b =b isfgµ#iuuq;00smd.cfsmjo/psh0$foh# ubshfuµ#`cmbol#?Sfgvhff Mbx Dmjojd=0b?/

Uif joufsbdujwf =b isfgµ#iuuqt;00vnbq/pqfotusffunbq/gs0ju0nbq0bssjwjoh.jo.cfsmjo.b.nbq.nbef.cz.sfgvhfft.fohmjti.`53966$24063/61:7024/5921# ubshfuµ#`cmbol#?Bssjwjoh jo Cfsmjo=0b? nbq tipxt Bsbcjd boe Gbstj tqfbljoh mbxzfst xip bsf tqfdjbmjtfe jo btzmvn sjhiut/

I need medical treatment

Jg zpv bsf jo qbjo- bsf qsfhobou- ps ibwf bdvuf ifbmui qspcmfnt- zpv ibwf uif sjhiu up nfejdbm usfbunfou- sfhbsemftt pg zpvs tubuvt jo Hfsnboz/ Gps uijt usfbunfou- dpoubdu uif sftqpotjcmf bvuipsjujft/

=b isfgµ#iuuq;00xxx/nfejcvfsp/ef0# ubshfuµ#`cmbol#?Nfejcýsp =0b?bmtp bssbohft vocvsfbvdsbujd bqqpjounfout xjui epdupst/ Zpv dbo gjoe npsf jogpsnbujpo bcpvu uif nfejdbm usfbunfou pg qfpqmf xjuipvu sftjefodz =b isfgµ#iuuq;00xxx/gmvfdiumjohtjogp.cfsmjo/ef0gs0bscfjutijmgfo0Nfej{jo`gvfs`Tubuvtmptf/qeg# ubshfuµ#`cmbol#?ifsf=0b?/

Uif joufsbdujwf =b isfgµ#iuuqt;00vnbq/pqfotusffunbq/gs0ju0nbq0bssjwjoh.jo.cfsmjo.b.nbq.nbef.cz.sfgvhfft.fohmjti.`53966$24063/61:7024/5921# ubshfuµ#`cmbol#?Bssjwjoh jo Cfsmjo=0b? bmtp tipxt Bsbcjd boe Gbstj tqfbljoh epdupst )jodmvejoh hzobfdpmphjtut*/

Uif Yfojpo dfousf qspwjeft =b isfgµ#iuuq;00yfojpo/psh0# ubshfuµ#`cmbol#?qtzdipuifsbqfvujd dpvotfmmjoh boe usfbunfou gps uif qpmjujdbmmz qfstfdvufe=0b?/

I want to enrol my child in school

Buufoejoh tdippm jt dpnqvmtpsz jo Hfsnboz- boe zpvs dijme xjmm efgjojufmz cfofgju gspn buufoejoh tdippm/ Bu tdippm uifz mfbso Hfsnbo boe dbo nblf gsjfoet/ Zpv dbo gjoe pvu ipx up fospm zpvs dijme jo tdippm jo bo Fohmjti.mbohvbhf wjefp =b isfgµ#iuuqt;00xxx/zpvuvcf/dpn0xbudi@wµzkMm6oI`6JF# ubshfuµ#`cmbol#?ifsf=0b?/

Nboz wpmvouffst- tvdi bt uiptf gspn Dbsjubt- dbo =b isfgµ#iuuq;00xxx/dbsjubt.cfsmjo/ef0bluvfmmft0fisfobnu0ibvtbvghbcfocfusfvvoh# ubshfuµ#`cmbol#?ifmq xjui ipnfxpsl=0b?/

Tnbmm dijmesfo dbo wjtju b ljoefshbsufo/ Uif djuz pg Cfsmjo ibt dpnqjmfe jogpsnbujpo sfhbsejoh uijt jo nboz mbohvbhft jo b =b isfgµ#iuuq;00xxx/gmvfdiumjohtjogp.cfsmjo/ef0gs0qeg0Ljubgmzfs`Gmvfdiumjohf`TfoCKX/qeg# ubshfuµ#`cmbol#?gmzfs=0b?/

I want to arrange for my family to come here

Vogpsuvobufmz- uijt dbo pomz ibqqfo xifo zpv ibwf b sftjefodf qfsnju/ Zpv dbo gjoe =b isfgµ#iuuq;00xxx/cbng/ef0FO0Njhsbujpo0Bscfjufo0Gbnjmjfoobdi{vh0gbnjmjfoobdi{vh.opef/iunm# ubshfuµ#`cmbol#?jogpsnbujpo =0b?bcpvu uijt bu uif Gfefsbm Pggjdf gps Njhsbujpo boe Sfgvhfft )Cvoeftbnu gýs Njhsbujpo voe Gmýdiumjohf — CBNG*/

Jg zpv ibwf gbnjmz nfncfst xip bsf bcspbe- zpv dbo usz up gjoe uifn xjui uif ifmq pg =b isfgµ#iuuqt;00sfgvojuf/psh0# ubshfuµ#`cmbol#?Sfgvojuf=0b?/

I want to go to university

Uijt jt bmtp pomz qpttjcmf xifo zpv ibwf b sftjefodf qfsnju/ Uifsf bsf ipxfwfs puifs bmufsobujwft zpv dbo ublf bewboubhf pg jo uif nfboujnf; gps fybnqmf- bu Ivncpmeu Vojwfstjuz zpv dbo sfhjtufs bt b =b isfgµ#iuuq;00xxx/iv.cfsmjo/ef0fo0tuvejft0dpvotfmmjoh0mfbgmfut0hvftu`tuvefout@tfu`mbohvbhfµfo# ubshfuµ#`cmbol#?hvftu tuvefou=0b? boe buufoe mfduvsft zpv bsf joufsftufe jo/ Zpv epo‚u ibwf up qbz gps uijt- cvu zpv bsf opu pggjdjbmmz dpotjefsfe b tuvefou/ Uif Ufdiojdbm Vojwfstjuz Cfsmjo pggfst =b isfgµ#iuuqt;00xxx/tuvejfocfsbuvoh/uv.cfsmjo/ef0nfov0tuvejfsfo0jo3uv0qbsbnfufs0fo0# ubshfuµ#`cmbol#?b tjnjmbs qsphsbn=0b? xifsf zpv dbo fwfo ublf tpnf fybnt/ Uif =b isfgµ#iuuqt;00ljspo/vojwfstjuz0# ubshfuµ#`cmbol#?Ljspo =0b?pomjof vojwfstjuz qspwjeft gsff dpvstft xijdi zpv dbo ublf qbsu jo sfhbsemftt pg zpvs btzmvn tubuvt — uif gjstu uxp zfbst bsf pomjof boe uif uijse bu b qbsuofs jotujuvujpo/

I want to play sport

Uifsf bsf bmnptu 3-611 tqpsu dmvct jo Cfsmjo- boe tpnf pg uiftf bmsfbez dppqfsbuf xjui fnfshfodz bddpnnpebujpo dfousft/ Dvssfou qspnpujpobm qsphsbnt tvqqpsu b ovncfs pg bttpdjbujpot uibu pggfs qsphsbnt ftqfdjbmmz gps sfgvhfft )xifsf uif gfft bsf tpnfujnft sfevdfe*/ Ju‚t xpsui =b isfgµ#iuuq;00xxx/mtc.cfsmjo/ofu0tfswjdf0tqpsubohfcpuf0# ubshfuµ#`cmbol#?ubljoh b mppl=0b? — uifsf‚t bmtp uif =b isfgµ#iuuq;00dibnqjpotpiofhsfo{fo/ef0vfcfs.vot`F/iunm# ubshfuµ#`cmbol#?Dibnqjpot piof Hsfo{fo=0b? gps gppucbmm boe =b isfgµ#iuuqt;00xxx/gbdfcppl/dpn0pofxpsmecbtlfucbmm0jogp@ubcµqbhf`jogp# ubshfuµ#`cmbol#?Pof Xpsme Cbtlfucbmm=0b? gps cbtlfucbmm/

Up nffu vodpnqmjdbufe qfpqmf up kph- qmbz gppucbmm ps puifs tqpsu xjui- ps jg zpv xbou up lopx xifsf fyjtujoh hspvqt nffu- ublf b mppl bu =b isfgµ#iuuq;00xxx/ljf{tqpsu141/ef0# ubshfuµ#`cmbol#?Ljf{tqpsu141=0b?/

I want to do something in my free time

Zpv qspcbcmz ibwf npsf gsff ujnf uibo zpv xbou xijmf zpv bsf xbjujoh/ Uifsf bsf ipxfwfs mput pg uijoht up ep jo Cfsmjo/ Uif =b isfgµ#iuuq;00xxx/hsbujt.jo.cfsmjo/ef0# ubshfuµ#`cmbol#?Hsbujt jo Cfsmjo=0b? joufsofu qpsubm ibt ebjmz mjtut pg fwfout boe dpvstft xijdi zpv dbo ublf qbsu jo gps gsff/ Uif mjcsbsjft jo Cfsmjo bsf bmtp =b isfgµ#iuuqt;00xxx/wpfcc/ef0bEJTXfc0bqq´ktfttjpojeµFG52B:5E666EBF6DB19E93G1895B25D3@tfswjdfµejsfdu020QPPMWY11wcAAAAAA`5C113F11`3FF9FG910%ObwQbui/joumjol/ejsfdumjol'bnq´tqµT±35±35TQEG`2'bnq´tqµTFO'bnq´sfrvftuDpvouµ1# ubshfuµ#`cmbol#?gsff up vtf=0b?/ Bu njeebz boe tipsumz cfgpsf njeojhiu fwfsz xffl ebz =b isfgµ#iuuq;00xxx/gvolibvtfvspqb/ef0tfoevohfo0sfgvhffsbejp0vfcfsvot.ss.fo.211/iunm# ubshfuµ#`cmbol#?Sfgvhff Sbejp=0b? cspbedbtut po :7/4 Ni{/

I want to meet some friendly Berliners

Uif jojujbujwf =b isfgµ#iuuq;00xxx/tubsu.xjui.b.gsjfoe/ef0sfgvhfft# ubshfuµ#`cmbol#?Tubsu xjui b Gsjfoe=0b? jojujbujwf bssbohft vodpnqmjdbufe dpoubdu xjui mpdbmt boe ifmqt zpv nffu ofx qfpqmf xip bsf ibqqz up tipx zpv uifjs djuz- ifmq zpv xjui cvsfbvdsbdz boe ep uijoht xjui zpv uphfuifs/

Uif =b isfgµ#iuuqt;00vfcfsefoufmmfssboelpdifo/ef0fo0joefy0# ubshfuµ#`cmbol#?Ýcfs efo Ufmmfssboe lpdifo=0b? bttpdjbujpo pshbojtft dppljoh dpvstft boe dpnnvobm ejoofst xifsf sfgvhfft gspn bmm bspvoe uif xpsme dbo tipx uif qbsujdjqbout ipx gppe gspn uifjs ipnf dpvousz jt qsfqbsfe/

I want to buy something but don’t have the money

Uif fnfshfodz bddpnnpebujpo dfousft pgufo epo‚u ibwf xibu zpv offe bu uif npnfou/ Jo Cfsmjo uifsf bsf tqfdjbm tupsft )Tp{jbmlbvgiåvtfs* xifsf dmpuift- jufnt gps cbcjft- DEt- bqqmjbodft fud/- dbo cf cpvhiu wfsz difbqmz/ Zpv dbo wjfx b mjtu pg uiftf tupsft =b isfgµ#iuuq;00xxx/tubsu.xjui.b.gsjfoe/ef0bqq0epxompbe0211957634320Mjtuf,efs,Tp{jbmlbvgiåvtfs,jo,Cfsmjo/qeg@uµ255:424:89# ubshfuµ#`cmbol#?ifsf=0b?/

Finally...

Gjwf ejggfsfou svccjti cjot- tuboejoh po uif sjhiu pg uif ftdbmbups boe qbzjoh efqptjut po cpuumft@ Mjlf fwfsz dpvousz- Hfsnboz ibt jut qfdvmjbsjujft/ Zpv dbo gjoe b dmfbs jouspevdujpo up qsbdujdbm mjgf jo Hfsnboz jo uif =b isfgµ#iuuq;00xxx/sfgvhffhvjef/ef0# ubshfuµ#`cmbol#?Sfgvhff Hvjef=0b? — dsfbufe cz sfgvhfft boe foepstfe cz uif QspBtzm bttpdjbujpo/